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About Us
The Varsity Shop is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at shop@varsityshop.co.uk. Our Registered Company details are:The Varsity ShopA trading name of Castell & Son (Oxford) LimitedRegistered in England Company no: 427653 Registered Office: 13 Broad Street, Oxford OX1 3ASVAT Registration no: 750 0941 53
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Order' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard, Amex, Switch, Diners, Solo and JCB. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
All products are shipped by airmail to overseas destinations unless otherwise requested.
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Delivery Schedule
We send you order within 1 working day of receipt. You should receive your order within 3 business days . International orders are generally received in under 14 days.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
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Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet.When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
We guarantee your satisfaction. All products are checked for quality before despatch.
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Reaching Us
If you need to reach us, please email us at shop@varsityshop.co.uk, alternatively, you can call on +44 1865 244000 or fax us on +44 1865 723631 or write to us at our Head Office, The Varsity Shop, 13 Broad Street, Oxford OX1 3AS
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Privacy Policy
The Varsity Shop do not disclose buyers' information to third parties.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
Please note a handling fee of 15% will be deducted on the return of any perfect goods. Your postage and packing charge will not be refunded. This does not effect your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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Castell & Son (Oxford) Limited 13 Broad Street, Oxford OX1 3AS Registered in England Company no: 427653 VAT Registration no: 750 0941 53
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